Your own mailbox
Connect Microsoft with OAuth, or use SMTP (including Gmail with an App Password). Receipts send from an address your customers recognise.
Email delivery
GoCardless Email Receipts
Customers expect a receipt in their inbox after a Direct Debit clears. GoCardless does not email customers a branded PDF receipt by default — Receipt Maker attaches a branded PDF and sends it from your mailbox (Gmail, Microsoft 365, Outlook, SMTP) or via managed sending.
Focus here is delivery: who the email comes from, how you connect your mailbox, and how receipts reach the customer reliably.
Official GoCardless Partner
Listed in the Accounting & Invoicing directory as Receipt Maker.
How email sending works
Managed Email add-on
Prefer not to configure SMTP? Pro users can add Managed Email Sending for fully managed delivery without technical mailbox setup.
PDF attached
Every email includes the branded receipt PDF — not just a text confirmation — so customers have a file they can save and forward.
Set up GoCardless email receipts
- Connect GoCardless so payment and customer email details are available.
- In Settings, connect email: Microsoft OAuth or SMTP for Google and other providers.
- Send a test receipt to yourself, then send manually or enable Auto Mode on Pro.
Related: GoCardless PDF receipts · Automatic GoCardless receipts · Full setup guide
FAQ: GoCardless email receipts
Can I send GoCardless receipts from Gmail or Outlook?
Yes. Use Microsoft OAuth for Outlook/Microsoft 365, or SMTP with an App Password for Gmail and Google Workspace. Other providers work via SMTP too.
What is Managed Email Sending?
An optional Pro add-on (£10/month) that sends receipts without you configuring SMTP or OAuth yourself — useful if you want delivery handled for you.
Will emails look like they come from my business?
When you connect your own mailbox, receipts send from that address. Using your domain with correct SPF/DKIM improves deliverability.
Is the PDF attached to the email?
Yes. Customers receive an email with the branded PDF receipt attached, ready to save for their records.
How much does email sending cost?
Free plan includes limited monthly emails. Pro from £10/month includes unlimited emails when using your own mailbox; Managed Email is an optional extra.
Email branded receipts after every payment
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